Loyalty & Rewards System Setup & Management
Loyalty & Rewards System Setup & Management
Turn once-off buyers into loyal repeat customers — we’ll set up and manage your rewards system for you.
Ideal for salons, restaurants, retailers, online shops & service providers. No contracts. Cancel anytime.
Why shoppers will keep coming back
Easy Earn
Collect points or cashback automatically at checkout (in-store or online).
Fast Redeem
Use points on the next purchase, vouchers, or member-only deals.
Member Perks
Birthday rewards, early access, exclusive bundles & VIP tiers.
Zero Hassle
Digital card/QR via SMS or WhatsApp — no plastic cards required.
Simple per-member pricing
No contracts. Cancel anytime.
1 – 300 members
R30 / member / month
- Full management & support
- Campaigns & earn/redeem rules
- Monthly health check
- Accounting integration (Sage / Xero / QuickBooks)
300 – 800 members
R20 / member / month
- Everything in previous tier
- Priority support window
- Monthly growth report
- Accounting integration (Sage / Xero / QuickBooks)
800 – 1500 members
R15 / member / month
- Advanced integrations
- Quarterly strategy review
- Custom dashboards
- Accounting integration (Sage / Xero / QuickBooks)
Billed monthly by active members. Example: 420 members × R20 = R8,400 / month management.
Do-It-Yourself vs. Managed by Morena Internet Cafe
If you manage it yourself
- Choosing a rewards platform + POS/eCommerce integration
- Designing points rules, tiers, vouchers, exclusions
- Setting up SMS/WhatsApp notifications & promo calendars
- Handling member support & data privacy requests
- Manual reporting & month-end reconciliation
- Keeping apps updated & secure as things change
When we manage it
- Correct setup of rewards platform + POS/eCommerce links
- Branded digital card, QR, tiers, vouchers & campaigns
- Automations: earn, redeem, birthdays, win-back, lapsing
- SMS & WhatsApp notifications configured and scheduled
- Monthly health checks + growth report
- Accounting integration: map rewards liabilities, vouchers & redemptions to your accounting (Sage/Xero/QuickBooks)
- You focus on offers & merchandising — we handle the tech
Higher repeat purchases. Better data. Lower churn.
Repeat Sales
Points & member pricing drive return visits and basket size.
Customer Data
Track who buys what, and personalise offers that convert.
Smart Promotions
Run happy-hour, birthday, and win-back campaigns automatically.
Clear Reporting
Active members, earn/redeem, voucher breakage, ROI dashboards.
How It Works
1) Intake
Branding, earn rules, tiers, voucher logic, channels (POS/web).
2) Setup
Platform install, POS/eCom integration, SMS/WhatsApp, emails.
3) Launch
Staff training, test scenarios, go-live checklist.
4) Manage
Campaigns, reporting, accounting sync & optimisation.
Setup & Onboarding
From R3,500 (once-off). Includes platform configuration, branding, integrations and go-live support.
- Platform: rewards engine, points rules, tiers & vouchers
- Integrations: POS/eCommerce + payment gateways
- Branding: digital card/QR, banners, member pages
- Comms: SMS/WhatsApp + email templates
- Accounting: rewards liability & voucher mapping
- Training: 60–90 min + quickstart PDF
- Go-Live: testing + performance check
Referral Program — turn fans into promoters
How it works
- Double-sided rewards: referrer earns, friend gets a welcome voucher/points.
- Instant sharing: unique link, QR code, or WhatsApp share.
- Rules you control: first-order only, minimum spend, expiry, cooldowns.
- Fraud protection: self-referral checks, caps per month, manual review queue.
- Accounting integration: vouchers & referral credits mapped for clean month-end.
- Reports that matter: referrals, redemptions, CPA vs ads, LTV of referred buyers.
Great copy starter: “Give R50, Get R50 — invite a friend and you both save on your next order.”
Referral ROI Estimator
Per successful referral:
Result:
We compare the referrer reward to gross profit from an average first order, and benchmark it against your ads CPA.
Quick staff flow (in-store)
- Cashier scans customer’s member QR to identify referrer.
- New customer signs up via QR poster or WhatsApp link.
- System auto-applies welcome voucher on the new customer’s first purchase.
- Referrer gets their reward after the friend’s order is completed (with cooldown).
Add-Ons
- SMS campaigns setup & monthly sends – from R500
- WhatsApp notifications (opt-in flows) – from R450
- Voucher integration (gift/discount) – from R600
- Design upgrade (banners/posters) – R450
- Advanced analytics & dashboards – from R600
- Referral program setup – from R600
Get a Loyalty & Rewards Proposal
Tell us about your business and we’ll prepare a tailored setup plan and quote.
Estimate Monthly Platform Cost
Estimated Monthly Platform Cost:
Management fees are per-member (see pricing above). This tool totals platform & messaging budgets only.
Questions we get a lot
Points or cashback — which is better?
Both work. Cashback feels simpler; points can drive higher perceived value and tiering. We’ll match the model to your margins.
Do I need a POS to run this?
No. We can run web-only or use simple QR codes. If you have a POS/eCommerce, we’ll integrate it.
Who owns the data?
You do. Full admin access; export members and transactions anytime.
How long is setup?
Typically 1–3 business days after intake and approvals.
Ready to launch your rewards program?
We set it up and manage it — you enjoy repeat customers and clear reports.